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Terms & Conditions

Policy and T&C

Shipment Policy
All orders will be cancelled without any further prior notification via emails or phone calls. Cancelled order will be not reinstated so if you would like to place order again, please place a new order and stock is subject to availability at the time of order. If you have made payment for your order and have not send us the payment detail within 24 hours thus resulting in your order being cancelled; we cannot reinstate it and please do the same - PLACE A NEW ORDER & STOCK IS SUBJECT TO AVAILABILITY AT THE TIME OF ORDER. Any extra payments made will be refunded if the goods not in stock anymore at the time you place a new order.

Once payment made, kindly watsapp to 017-7778586 or email customercare@sariayu2u.com with attached Bank In Slip and order number. 

If the delivered parcel received is broken or damage in anyway, please do not accept. Please note that we will not responsible for the damage cause by courier service. 

After Sales Policy
Q: The real product is it exactly same with the picture?
A: Photo and information provided as reference, and all will prevail in kind. Different monitors display colors differently, and everyone’s definition of color is vary, thus we cannot guarantee what you see in the picture is exactly same as the color of the actual product, but it sure will be the base color. Picture Featured Is Only For illustration Purposes, please base on the actual product received.

Q: How to deal with size fit problems?
A: Some items we had already clearly stated the measurement in our websites, before you consider to buy, please confirm the measurement stated that are suitable or not. All the measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.

Q: Return request matter?
A: We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging. Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.) Shipping Policy
  1. All orders will be shipped within 1-2 working days (Monday to Friday) after payment notification received.
  2. All shipments will be processed from Monday - Friday (we avoid shipping on weekends and eve of Public Holidays to avoid lost shipment).
  3. We will update your order status to "SHIPPED" once goods are sent out. Our website system will automatically sent your tracking number to you via email OR you can check the tracking number by logging in your account.
  4. All product prices published in our website EXCLUDE SHIPPING CHARGES.
  5. From the date of payment received, your goods will reach you in 1-4 working days (within Peninsular Malaysia & for East Malaysia).
  6. Shipping cost commensurate on weight of goods. If you will like to know how much the shipping cost for your order, please add items to cart and select Checkout. During checkout procedure, there will be a list of shipping modes for you to select with the exact amount of shipping cost incurred.
  7. Please select the correct shipping mode according to your location in order to get the correct rate. If you don't agree with the shipping cost or accidently selected the wrong shipping modes during checkout, please email us at customercare@sariayu2u.com or wassap 017-7778586 so that we can do the necessary amendment for you.
  8. As a general guidelines, below are the shipping costs. If your location is outskirt of daily delivery routes, it will takes longer to reach you.
  9. All shipments will be handled by CITY LINK EXPRESS or AMBER AIR FREIGHT (will add for more choice in the future)
Return Policy
[All GOODS SOLD IS NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE] Any customer personal feeling or subjective reason is not allow for exchange or refund. When you receive your order of goods if there is defeat/damage item (obviously the hole, wrong items etc), kindly contact us within three days receipt of parcel.

Privacy Policy
Any and all the information collected or gathered on this site will be kept strictly confidential and with utmost care. All information in our custody or possession will not be sold, reused, rented, disclosed, loaned or used in ways that you have not consent to. By using or accessing Sariayu2u.com site, you agree to be bound by or abide to the Privacy Policy of Sariayu2u.com. If you do not accept the Privacy Policy stated here, please do not use or access this web site and its services.

Only necessary information, such as your name, mailing and shipping addresses, e-mail address, telephone number and where applicable your credit cards details, will be collected from you for business purposes. Information collected will be used to process your order specifically. Contact Information will be used to send orders, to contact you and to inform you the status of your order. Any financial information collected will be used to bill you for the ordered products and to track sales. Both the amount and type of data collected shall be limited to that which is necessary to fulfill the identified purposes.

Other than what is necessary to support your history files, Sariayu2u.com does not keep information collected for longer than is necessary. Guidelines and procedures have been developed and implemented to govern the destruction of unnecessary data.

In no circumstances, Sariayu2u.com will not disclose, share, transfer, sell or rent any personally identifiable information to any third party without your prior consent unless it is necessary or appropriate to comply with the applicable laws or in legal proceedings. 

Sariayu2u.com does not send unsolicited marketing emails to you, our customers. However, you may receive periodical emails on special promotions, new products and events.

Sariayu2u.com ensures you that appropriate security safeguards are employed to protect all the information collected against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.

This site does use cookies. We do not use "cookies", "web-bugs" or any other tracking technologies to collect information from you but to hasten navigation, track purchase and site movement, package contents and remember information for easier login and download. Information collected is solely for your surfing convenience and to help us improve the site.

Sariayu2u.com will notify you, by means of e-mails or telephone, should there be a need to use your information in a manner other than those stated on our site. You will then have a choice to consent or reject to such use.

The site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information collected by this site. We encourage you to read the privacy policies of other websites you link to from the site or otherwise visit.

Sariayu2u.com reserves the right to change the Privacy Policy at any time without prior notice. Please review this Privacy Policy periodically.